Privacy Policy

PRIVACY POLICY

Last updated: 2023-08-10

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, YOU MUST NOT ACCESS OR USE THE SITE.

INTRODUCTION

[Emergensys] is committed to protecting the confidentiality and security of your personal information. We also believe in transparency. This Policy explains how we handle your personal information. Please read this Policy carefully to learn more about how we process your personal information, as well as about the rights you may have under applicable law.

In what context does this Policy apply? This Policy describes our practices regarding personal information for which we act as a « data controller » under applicable law. This includes information collected when you visit our website, [www.emergensys.net] (the « Site »). However, this Policy does not apply when we process personal information on behalf of a client. For more information about a client’s practices regarding its data, please contact that client directly. We are not responsible for the privacy and security practices of our clients.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect the following types of personal data for the purposes listed below. You may choose not to provide us with personal information, but in doing so, you will not be able to access sections of the Site that require the entry of personal information.

Category	Description and purpose
Contact information	If you contact us, if you ask a question from our Site, if you request a demonstration or if you inquire about our products or services, we collect your name, your company name, your business email address and your telephone number. We process Contact information to provide you with our products and services, to provide customer support, to ensure the confidentiality and security of our Site, our products and our services, to maintain our databases and our backups, to manage our relationships with you, to communicate with you and to keep records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our Site and our business, the proper management of our client relationships and the performance of a contract between you and us and/or the taking of steps, at your request, with a view to entering into such a contract.


Communications and inquiries	If you contact us, in addition to your Contact information, we will receive the subject of your message and any comments, content or other information that you choose to provide. We process Communications and inquiries to provide you with our products and services, to provide customer support, to ensure the confidentiality and security of our Site, our products and our services, to maintain our databases and our backups, to manage our relationships with you, to communicate with you and to keep records of our communications with you. The legal bases for this processing are consent or, where applicable, our legitimate interests in the proper administration of our Site and our business, the proper management of our client relationships and the performance of a contract between you and us and/or the taking of steps, at your request, with a view to entering into such a contract.

Cookies and similar technologies	We use cookies and other similar technologies described in the « Cookies and similar technologies » section of this Policy. If you choose to disable cookies and similar technologies, certain sections and options of the Site may not function properly. We process Cookies and similar technologies to operate the Site, to provide you with the requested content and functionality, to ensure the confidentiality and security of our Site, to develop new services, to improve your experience by offering you a more personalized and interactive service, and for the purpose of analyzing its use. Where required by law, we rely on your explicit consent for the use of marketing, performance and analytics cookies and similar technologies. The legal bases for the processing of strictly necessary cookies serve our legitimate interests in the proper management of our Site and our business.
Device and usage information	When you visit the Site, we automatically collect information from your browser and your device, including the date and time of your visit as well as your location, the IP address or the unique device identifier, the domain server, the browser type, the access time and data about the pages you view. We process Device and usage information to manage the Site, to provide you with the requested content and functionality, to ensure the confidentiality and security of our Site, to develop new services, to improve your experience by offering you a more personalized and interactive service, and for the purpose of analyzing its use. The legal bases for this processing are our legitimate interest in monitoring and improving our site.

Other processing activities. We may also process personal information as needed for the following:

The establishment, exercise or defence of legal claims, whether before a court, an administrative body or otherwise. (The legal bases for this processing are our legitimate interest in protecting and asserting our legal rights, your legal rights and the legal rights of others.)
Obtaining or maintaining insurance coverage, managing risks or obtaining professional advice (the legal bases for this processing are our legitimate interest in adequately protecting our business).
Purposes that are consistent with, related to or ancillary to the purposes and uses described in this Policy for which your personal information was provided to us.

We may process your personal information for any of the purposes and uses described in this Policy on one or more of the following legal grounds :

Because it is necessary to deliver the services you have requested or to comply with your instructions or other contractual obligations between you and us;
To comply with our legal obligations and keep a record of our compliance processes;
Because our legitimate interests, or those of a third-party recipient of your personal information, make the processing necessary, provided that such interests are not overridden by your interests or your fundamental rights and freedoms;
Because you have chosen to publish or display your personal information in a public area of the Site, such as a comments area;
Because it is necessary to protect your vital interests;
Because it is necessary in the public interest;
Because you have expressly given us your consent to process your personal information in a particular manner.

Location of processing. We have operations in Canada, and personal information is transferred, stored and processed in Canada where we or our affiliates, partners, service providers or agents maintain facilities.

For more information about Cookies, please consult our Cookie Policy.

HOW DO WE SHARE YOUR PERSONAL DATA?

When we act as a « data controller » or when applicable law permits it, we may share your personal information in the following contexts.

Category	Disclosure contexts
Affiliated companies	We share personal information with our subsidiaries and affiliated companies and their officers, directors, employees, accountants, legal advisers and corresponding agents.
Acquisitions and similar transactions	We may disclose your personal information in the event of a merger, assignment, restructuring, reorganization, dissolution or any other sale or transfer of some or all of our company’s assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which the personal information we hold is among the assets transferred.
Disclosure with your consent	We may ask you whether you would like us to disclose your personal information to other unaffiliated third parties that are not described elsewhere in this Policy. We will disclose your personal information in this context only with your consent.
Legal obligations and legal rights	We disclose your personal information in response to subpoenas, warrants, court orders or other legal proceedings, or to comply with applicable laws. We may also share your personal information in order to establish or exercise our legal rights; to defend against a legal claim, and to investigate, prevent or take action regarding possible illegal activities, suspected fraud, the safety of persons or property or a breach of contract. We may also disclose personal information as needed to protect vital interests.
Service providers	We disclose personal information to our agents, contractors and service providers. Among other things, service providers help us administer the Site, support the delivery of our products and services, send marketing communications, provide technical support and assist with other legitimate purposes permitted by law.
Professional advisers	We disclose personal information to our insurers and other professional advisers, including lawyers, accountants, consultants and auditors, who need access to your information to provide operational or other support services on our behalf.

FOR HOW LONG DO WE PROCESS YOUR PERSONAL INFORMATION?

We will retain and use your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our operational requirements and our legal obligations, to resolve disputes, to protect our assets, to provide services and to enforce our contracts.

We take reasonable steps to delete the personal information we collect when (1) we have a legal obligation to do so; (2) we no longer have a reason to keep the information; and (3) if you ask us to delete your information, unless we determine that doing so would violate our existing and legitimate legal, regulatory, contractual or similar obligations. We may also decide to delete your personal information if we believe that it is incomplete, inaccurate or that continuing to store it is contrary to our legal obligations or our operational objectives.

To the extent permitted by law, we may retain and use anonymous, anonymized and aggregated information for performance reporting, benchmarking and other analysis purposes, as well as for product and service improvement. When we delete data, it is removed from our active servers and databases; however, it may remain in our archives where it is not practical or possible to delete it.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We have implemented security measures to protect personal information against loss, unauthorized use, alteration, disclosure or access and to detect fraudulent identity verification activities, including when transmitting personal information in response to data subject requests. From time to time, we review our security procedures in order to take into account new technologies and appropriate methods.

However, no security system is perfect, and no data transmission is 100% secure. Consequently, although we strive to protect personal information, we cannot guarantee or ensure the security of any information transmitted from or to the Site or the services. Your use of the Site is at your own risk. We cannot guarantee that your data will remain secure in all circumstances.

If a breach compromises your personal data, we will notify you, as well as any applicable regulatory authority, where we are required to do so under applicable law.

YOUR RIGHTS AND YOUR CHOICES

Please use the contact information in the « Contact us » section appearing at the bottom of this Policy in order to exercise your rights and your choices under this Policy.

Email preferences. If you no longer wish to receive email communications from us, you may unsubscribe by clicking the « Unsubscribe » link appearing at the end of our emails, or by contacting us using the contact information in the « Contact us » section appearing at the bottom of this Policy, providing us with your name and your email address so that we can identify you for the unsubscribe process. As soon as we receive your instructions, we will promptly take corrective action. Please note that registered users cannot opt out of receiving transactional emails related to their account.

Accuracy and updating of your personal information. Our objective is to ensure that your personal information is accurate, up to date and complete. If any personal information you have provided to us changes, please update your account/user profile, or inform us using the contact information in the « Contact us » section appearing at the bottom of this Policy. We are not responsible for losses resulting from inaccurate, inauthentic, deficient or incomplete personal information that you provide to us.

Complaints. If you consider that your rights relating to your personal information have been violated, you may file a complaint with us by contacting us using the contact information in the « Contact us » section appearing at the bottom of this Policy.

Individual rights. You may have certain rights relating to your personal data under local data protection laws, and we discuss the rights provided for in the various jurisdictions below. We honour individuals’ rights where applicable law requires it and, depending on applicable laws, these rights may include the following :

Access your personal information;
Learn more about how we process your personal information;
Rectify inaccurate personal information and, taking into account the purpose of the processing of the personal information, ensure that it is complete;
Erase or delete your personal information;
Restrict our processing of your personal information;
Transfer your personal information to another controller, to the extent possible;
Object to certain processing of your personal information;
Opt out of the disclosure of certain of your personal information to third parties;
If you are under 16 years of age, or any other applicable age of consent, opt in to certain disclosures of your personal information to third parties;
Not be discriminated against for having exercised your rights described above;
Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects;
Withdraw your consent at any time (to the extent that we base the processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal.

All requests must be sent to the contact information listed in the « Contact us » section of this Policy. Your personal information may be processed in response to these rights. If you exercise a right that is the responsibility of a third party, including one of our clients, we will tell you to contact the appropriate controller that is responsible for responding to your request.

HOW DO WE USE YOUR PERSONAL INFORMATION?

The disclosures below set out our data practices.

Personal information collected : We have collected the categories of personal information listed below:
- Identifiers
- Commercial information
- Internet or other electronic network activity information
- Geolocation data
- Audio, electronic, visual or similar information
- Professional or employment-related information
Categories of sources : We have collected the personal information identified in this Policy from you
Collection of information for business commercial purposes : We have collected the categories of personal information listed above for the following purposes:
- Provide you with products and services
- Offer you customer service
- Ensure the confidentiality and security of our Site, our products and services
- Manage our databases and our backups
- Manage our relationships with you
- Communicate with you
- Keep a record of our communications with you
- Operate our business
- Detect fraud, illegal activity or security breaches
- Operate the Site
- Provide you with the requested content and functionality
- Develop new services
- Improve your experience by offering you a more personalized and interactive service
- Usage analysis
Personal information sold : We have not sold any categories of personal information.
Personal information disclosed for business purposes: We have disclosed for business purposes the categories of personal information listed below. We have disclosed each category of personal information to the following categories of third parties: (1) parent companies, subsidiaries and affiliated companies; (2) advisers (accountants, lawyers); (3) service providers (data analysis, data storage, direct mail, marketing, website and platform administration, technical support); and (4) operating systems and platforms.
- Identifiers
- Commercial information
- Internet or other electronic network activity information
- Geolocation data
- Audio, electronic, visual or similar information
- Professional or employment-related information

No financial incentive : We do not offer financial incentives, price differences or service differences in exchange for retaining or selling your personal information.

THIRD-PARTY SITES AND SERVICES

This Policy does not apply to any third-party application or website. The site may contain links to third parties, as well as media or other content originating from third parties. These links lead to external, third-party resources that have their own privacy policies. Because of the Site’s dynamic media capabilities, links to external third-party resources may not be clear. If you click on a third-party link, you will be redirected outside the Site. You can check the URL to confirm that you have indeed left the Site.

We cannot (1) guarantee the adequacy of the privacy or security practices employed by content and media provided by third parties or by their websites; (2) control the independent collection or use of your information by third parties; or (3) endorse third-party information, products, services or websites accessible through links embedded on the Site.

Any information you provide or that is automatically collected from you by a third party will be governed by that party’s privacy policy and terms of use.

CHILDREN

Our Site, our products and our services are not intended for children under 14 years of age and no information is knowingly collected from children under 14 years of age. No person under 14 years of age may access, browse or use the Site or provide us with any information whatsoever. If we learn that we have collected or received personal information from a child under 14 years of age without the consent of a parent or legal guardian, we will take steps to stop collecting that information and to delete it. If you believe that we have received information from a child under 14 years of age, please contact us using the contact information in the « Contact us » section provided below.

UPDATES AND CHANGES TO THIS POLICY

We may add to, change, update or modify this Policy from time to time. We will post all changes to this Policy on this page. The updated policy will take effect as soon as it is posted. If we make significant changes, we will also inform you by means of a notice on the homepage of our Site for a reasonable period of time. We may also, at our discretion, inform you by email of changes made to this Policy.

You must, and you acknowledge and agree that it is your responsibility to, carefully review this Policy from time to time before using the Site, in order to be aware of its current terms. Your continued use of the Site after the « last updated » date will constitute your acceptance of any changes and of our collection and sharing of your information in accordance with the Policy then in effect. If you disagree with this Policy and our practices, you should not use this Site.

CONTACT US

If you have questions or concerns, if you wish to exercise your rights or file a complaint with us, you may contact us using the information below, and we will do our best to assist you.

Kaylana Marchionni, Privacy Officer for Quebec

Email: [email protected]